Lean — Support

Contact: justinas.kristopaitis@gmail.com — we answer within 2 working days.

My weight history is missing

Lean writes every weight you log to Apple Health as well as keeping it on the device. Open Profile → Your Data → Sync from Apple Health and the app rebuilds your log from Health. When you reinstall Lean on the same iPhone, your cloud backup is restored automatically on first launch.

How do I cancel my subscription?

Subscriptions are handled by Apple. On your iPhone: Settings → your name → Subscriptions → Lean, then Cancel Subscription. Cancelling during the free trial means you are never charged. Refunds are requested from Apple at reportaproblem.apple.com.

I paid but Pro is not unlocked

Open the paywall and tap Restore Purchases, signed in with the same Apple Account you bought with. If it still doesn't unlock, email us with the date of purchase.

How do I turn Lean's AI on or off?

Profile → Privacy → Lean's AI. With it off, nothing is sent to our AI provider; barcode scanning and manual logging keep working.

How do I delete my data?

Deleting the app removes everything on the device. To also erase the cloud backup and analytics records, email us — no account is needed, and we will help you identify your anonymous backup. Requests are completed within 30 days.

Is Lean medical advice?

No. Lean is a tracking and coaching app, not a medical device. The GLP-1 companion only reminds and records; it never calculates or changes a dose. Follow your doctor's instructions.